DB Global’s order fulfilment solution is certain to provide you with the peace of mind that your orders are being filled quickly and accurately while providing you the visibility of what is happening at all times. Here’s a snapshot of how we operate:
Services
Goods Receiving
We are able to receive your shipments via a variety of different methods from single carton receipt through to unloading a loosely packed sea container.
We ask that you provide us with notice of your inbound shipment via the entry of an ASN (Advanced Shipping Notice) which is a simple process via your client portal.
Upon receipt of your shipment we take great care to ensure that the products you were expecting have arrived without damage and in the right quantity. Your products will then be put away into the warehouse in the most suitable and cost effective storage method such as directly onto a picking shelf or into pallet racking. At this point you will receive an automated email from our system advising you of the arrival of the shipment and the exact products and quantities within the shipment.
Receiving Your Orders
We will integrate your ecommerce platform or marketplace account (Amazon, eBay..etc) directly with our warehouse management system. This process is completely hassle free, taking around 5 minutes with no connection or ongoing integration fees. We can integrate with multiple systems at the same time to ensure that all of your sales channels are covered. Once the integration is set up – any order you receive will come through to our warehouse system for us to pick and ship without delay.
Order Fulfilment
Now that your orders are in our system, we can set about picking the products and packing orders to your specification.
Order Timeframes
Any order we receive by 1pm will be dispatched on the same day.
Picking Process
The system will tell us exactly where to go within the warehouse to find your product. At that point we will scan the barcode on the product to ensure we have the correct product before making our way back to the packing station to pack up the order. Our picking team will pick multiple products for multiple orders at the same time. This ensures our picking process is very efficient allowing us to handle your volume peaks without an issue.
Packing Process
Despite picking multiple items at once, rest assured that we will scan the product again at the packing station to ensure it is the correct product before packing up the order. We will then pack the order via our agreed method – either the most appropriate order packing method using our own unbranded packaging, or the use your your branded packaging.
Create the Shipping Label
Once your order has been packed up, our system will create the shipping label to the exact address as it appears on the order. At the point of the shipment being created, the tracking number will be automatically transmitted back to your ecommerce or marketplace against the relevant order. There is no manual intervention required at any time of the process.
Shipping/Distribution
DB Global has access to a variety of distribution solutions within the Australian market. Our extensive knowledge of the Australian transport industry ensures that the freight service selected for your business is the most suitable to your freight profile in cost and capability.
Key Features:
- Access to a wide range of freight companies in Australia. Our buying power secures the best freight rates in the market which results in significant freight cost savings for our clients.
- Our comprehensive knowledge of the Australia Logistics market allows us to recommend the best possible transport service for your freight profile in both price and service.
- Our transport solution is completely integrated with our order management platform which ensures the addresses we ship to are exactly as per your customer order eliminating the opportunity for manual entry errors.
- Our industry leading transport system automatically performs post code to suburb validation ensuring that shipments are always send to valid destinations.
- Proactive transport carrier management. We have many years of experience in managing freight providers, so it’s likely that any issues you are facing with your carrier – we have seen before and know the exact way to go about resolving the issue.
Managing Returns
In the event that a customer decides to return the item, or if a shipment was unable to be delivered, we will accept the returned shipment into the warehouse and perform an inspection of the goods. If the inspection deems the product to be in a saleable condition, we will return the item to stock. For items deemed “unsaleable” we will seek your advise on what to do with them. You will be updated via an automated email throughout the returns processing as well as having a full history of your returns via the Client portal.
Having trouble managing the actual return of goods with your customers? We can set up your own branded returns portal where your customer is guided through a very easy process to return their goods via the post office.
Warehouse Management System
We have invested heavily to ensure that we have the right system and equipment to receive, process and ship your orders as well as have full traceability of every item entering our warehouse. This is not only to ensure we have the most accurate and efficient operation possible, but also so you can see exactly what is happening in the warehouse without actually being on site.
Key Features:
- Inventory visibility
You will be able to see a live status your products, From simple things such as stock on hand, units allocated to orders through to more detailed information such the batch number or expiry date of the product. This live stock on hand information can be integrated directly to your ecommerce platform to avoid overselling. - Order visibility
You will be able to see the status of every order through the fulfilment process, and you will have access to make changes to the order up to the point of the order being picked. - Inventory management tools
There are various functions available to assist in the management of your inventory such as low stock alerts, expiry date alerts and product volume reports to name a few. - Reporting
The comprehensive reporting menu will allow you to choose from a wide variety of reports such as product usage reports, returns report, backorder reports, as well as allowing you to custom build your own report to display whatever system information you desire. - Automated email alerts
Email alerts can be set up for a variety of warehouse activities so you can see what is happening in the warehouse without logging into the system directly.
Invoicing
At the beginning of the new month, you will receive an invoice for all of the transactions from the previous month. Knowing that it is important for you to understand your costs, our invoice will include supporting excel files containing per order level detail of all warehouse cost elements as well as shipping costs down to the per shipment level. You will easily see how the detailed costs relate back to the overall invoice value providing you with the assurance that there are no hidden costs being charged.
Other Services We Can Offer
Amazon FBA Prep
“In addition to filling your ‘Amazon FBM’ (Fulfil by Merchant) orders ourselves, we can also prepare your products for ‘Fulfilment by Amazon’ (FBA) meaning that you ship your products into the Amazon warehouse for Amazon to fulfil themselves.
Amazon have very specific requirements for shipping your product into their facilities such as individual unit labelling with the Amazon assigned FNSKU code, specific carton types, specific carton labelling… and many more. It is your responsibility as a seller to understand and adhere to these requirements. Failure to do so will result in your shipment to Amazon being rejected, or expensive re-work fees being incurred to meet the requirements.
DB Global Logistics are one of very few businesses in Australia who understand the requirements and have arrangements in place to ship into the Amazon Australia FBA warehouses by approved carriers.”
Expand into Australia
One of the biggest challenges of expanding into an international market is understand how to trade in that country, from setting up bank accounts and local entities through to tax reporting. DBG have partnered with experts in the industry to solve this problem for you.
Particular areas of expertise are:
- Advice on the best business structure for your company – either branch or company subsidiary
- Setting up a trading entity in Australia including local business address and resident company director
- Australian Tax and GST compliance
- Ongoing Accounting and bookkeeping services performed on your behalf by a local professional resource
- The essentials for hiring employees in Australia
- Payroll and ongoing HR services
- Liaising with head office for smooth accounting collation and reporting